Refund & Cancellation Policy

You may cancel your software subscription at any time by contacting us using the details below. Cancellation takes effect at the end of the current billing period. You will retain access to the Software Product until the period ends.

Subscription fees are non-refundable for the current billing period once payment has been processed, except where required by applicable law or where we have materially failed to deliver the service as described.

If you cancel within 7 calendar days of your first subscription payment (the 'cooling-off period') and have not actively used the Software Product, you may request a full refund. Requests must be submitted in writing within this period.

For fixed-scope consulting and project engagements, payment terms (including deposits and milestone payments) are specified in the written proposal or service agreement. Deposits are non-refundable once work has commenced, unless we are unable to fulfil the agreed scope.

If we are unable to commence or complete the agreed scope of work for reasons within our control, we will refund any amounts paid for work not yet performed.

Cancellations received before the project commencement date as specified in the service agreement will be handled on a case-by-case basis, and any applicable cancellation fee will be communicated at the time of cancellation.

Monthly retainer engagements may be cancelled by either party with 30 days' written notice. Fees already paid for the notice period are non-refundable. No refund is issued for any portion of a retainer month already in progress.

If a Software Product or service you have paid for is not delivered or is materially defective in a way that cannot be remedied within a reasonable time, you are entitled to a pro-rata refund for the undelivered or defective portion.

Please report any defect or non-delivery to us as soon as possible. We will investigate and aim to respond within 5 business days with a resolution.

ABR Intelligence Solutions does not guarantee specific outcomes, results, or performance from the use of its Software Products or services. Refunds are not available on the basis of dissatisfaction with results or performance, as we do not provide financial advice or manage client funds. Please review our Terms & Conditions and ensure you understand the risks before purchasing.

To cancel a subscription or request a refund, please contact us: by telephone at +971 555 529 461, or in writing at ABR Intelligence Solutions L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Please include your full name, the service or product purchased, the date of purchase, and the reason for your cancellation or refund request. We will acknowledge your request within 2 business days and process any approved refund within 10 business days.

This policy is governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai.